Privacy Policy

1. Private Data We Receive and Collect

TechStream Mobile Workshop collects limited personal information required to deliver our services effectively and securely. This includes user details submitted via online bookings, newsletter subscriptions, and hybrid care inquiries.

1.1 Website Visits & Analytics

Each time you visit our website, we may collect standard browsing data such as device type, IP address, pages accessed, and referral source. This helps us improve site performance and better understand user interests, especially around mobile diagnostics and hybrid services.

1.2 Account Registration & Service Requests

When you create an account or book a service, we collect essential details like your name, email, contact number, and vehicle type. For hybrid care, we may also request service history or battery status to ensure accurate recommendations. All data is stored securely and used solely for operational purposes.

2. Why We Collect This Information

Your data enables us to deliver personalized service, confirm appointments, offer real-time updates, and communicate hybrid maintenance tips tailored to your vehicle model. We also use aggregate information to improve mobile reach and route planning for technicians.

We do not sell or share personal data with third-party marketers. Information is only shared with trusted service partners, when necessary, to fulfill your booking or diagnose hybrid-specific systems.

• To schedule services: We use your vehicle and location data to assign mobile technicians and confirm appointments.
• To improve hybrid care: Understanding battery use and system alerts helps us refine service packages.
• To verify identity: Secure account access, service eligibility, and accurate billing rely on trusted user verification.

TechStream takes privacy seriously. We protect all collected data using encrypted servers and role-based access protocols. You can request updates or deletion of your information at any time by emailing support@techstream.co.zw.

3. We Strive to Understand Your Needs

At TechStream Mobile Workshop, we gather customer insights to continuously improve our mobile auto care and hybrid service experiences. Whether you visit the site, book a service, or engage with our content, we aim to tailor our offerings to meet your unique expectations.

3.1. Opting Out of Our Services

You may discontinue use of TechStream services at any time. If you choose to opt out, we’ll ensure that your personal data is removed from our systems unless legally required for record-keeping. Simply email us with your account details to initiate the process.

3.2. Using Our Services Implies Consent

By interacting with our website or booking services, you agree to our Terms and Privacy Policy. We encourage clients to read these details carefully to understand how we handle vehicle diagnostics, hybrid maintenance records, and booking data.

4. Sharing Aggregate Service Statistics

We may share anonymous usage trends — such as mobile service demand by region, hybrid diagnostic frequency, and user engagement metrics — to help improve auto care outreach, fleet deployment, and technical training across our partner network.

• 1.
  Service visit frequency: Helps determine technician coverage in high-demand neighborhoods.
• 2.
  Hybrid repair patterns: Guides development of specialized training for battery and EV systems.
• 3.
  Booking behavior: Improves app functionality and streamlines user experience.

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